Rant coming up. My apologies in advance.
One of my pet peeves (out of an incredibly long list) is filling out forms online and then seeing a printout later on where something is misspelled. The implication is that whatever you typed in was manually retyped into a different system. Beyond the fact that it defeats a large part of the advantage of doing things digitally it shows that whoever retyped it didn't bother actually making sure that the information was typed correctly despite having no excuse of not being able to read the handwriting. Almost as bad is the case where something is manually typed off a printout where sloppiness is again the only excuse for not typing it correctly.
The quintessential example is my first name. For whatever reason the majority of people in both the U.S. and Denmark insist on spelling my name as Phillip (Phil-lip) instead of the correct Philip (Phil-ip). And they do it reflexively by habit without checking what's actually written. I've learned to always double check it on pretty much any official form where it matters.
Today the worst example of this happening arrived in the mail. We are (again.. long story!) trying to buy a house here in California. In a real estate transaction in California there's always an escrow company involved. The escrow company handles all the paperwork and acts as the neutral third party between the seller and buyer that ensures the transaction proceeds smoothly and on time.
Let me count the ways in which Lawyers Title, the escrow company in our transaction, messed up:
- My first name spelled incorrectly - the classic! (but "Siw" was okay, probably because it's so unusual whoever did the paperwork was forced to double check)
- The seller's last name spelled incorrectly
- The property address spelled incorrectly
- The deposit amount listed incorrectly (I sent them a check for $5000, I'd like for the paperwork to reflect that and not $1000 like it currently does..)
- Paperwork from a completely different transaction (the case number has two digits transposed from our transaction's case number- another great case of sloppy mistyping)
How much does that leave that was correct? Let me quote from Lawyers Title's homepage: "Lawyers Title is committed to providing unmatched expertise and exceptional customer service."
Um. Yeah. Keep working on that.